Service Plan Purchasing

Entry-Level Support Plan

Designed for basic day-to-day technical assistance and device setup.

Includes:

• Basic remote technical support

• Initial setup and configuration of computers and laptops

• Printer installation and basic troubleshooting

• Wireless network (Wi-Fi) setup for small environments

• Basic peripheral and device connectivity support

• General user assistance and guidance

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Advanced Support Plan

Designed for growing environments requiring deeper technical support.

Includes:

• Advanced remote technical support

• Network setup and troubleshooting (routers, switches, Wi-Fi)

• CCTV system setup and troubleshooting

• IoT device setup and integration

• Network performance diagnostics

• Coordination with vendors and service providers

• Escalation support for complex technical issues

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Enterprise Support Plan

Designed for businesses requiring comprehensive and continuous IT coverage.

Includes:

• Unlimited remote support for covered systems

• On-site support as needed (fair-use policy applies)

• Support for all covered computers and endpoints

• Network monitoring, optimization, and regulation

• Security best-practice implementation

• Infrastructure troubleshooting and remediation

• Proactive system health checks

• Technical advisory and planning support